Issues getting service at new location

Here is the situation:

• I have been with xfinity for about 2 years now on the same plan. I use my own modem and router. This has not been an issue
• I have moved to a new location. This new location has had xfinity service previously. I am using the same connection location as the previous customers
• I used the chat function to make sure my service has transferred. The individual I spoke with made sure I had selected a plan and that my service was transferred
• I am still not getting service or internet at my new location
• Here are my questions:
• What could be causing this issue?
• Is my service not active? Does service not start on the weekends?
• Any help would be greatly appreciated. Thanks.