Visitor
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2 Messages
Issues with billing [Edit]
I can’t even tag because my post gets deleted.
spent 12 hrs today trying to get bill down.
I’m low income.
they looped me in circles until I finally said I can’t take the harassment. They also lie about what I actually owe. I last paid Aug 10 and the rep said I owed $260. Ain’t no way.
im over this company and turning modem in tomorrow.
Anonplussedhuman
Visitor
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2 Messages
1 day ago
*Please excuse my grammatical errors from yesterday. I was so [Edited: Language]I even gave up on that.
My main point is that this company [Edited: Language] around low income folks in a way that desperately calls for regulation. Spending 12 hours to sort out a wrongful bill is insane.
I was paid up on autopay as of Aug 10. My bill increased with no warning. I set aside to discuss with them and they started tacking on $40 late fees repeatedly on top of an extra $50 monthly charge.
I lost my job last year and instead of signing me up for the low income option, they put me on a $36 monthly internet. That worked fine until it shot up to almost $90 with less speed. Way worse product. When I spent hours trying to get registered for low income they told me that was impossible because I had received service from them in the last 90 days and it’s a government regulation which is a blatant lie. Like, the government does absolutely not require you to be without Internet from that company before applying for low income options. They can literally be sued for lying like that. Luckily I did take screenshots just in case.
So from Aug 10 to now they say I now owe $240. Can you believe this [Edited: Language]? What a garbage company. I’m dropping off the modem they gave me yesterday. They are crooks. Also, don’t fall for their “free” phone line, they will keep billing you.
(edited)
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EG
Expert
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114K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.5K Messages
1 day ago
Hello! Thank you for reaching out and we are very sorry to hear that you're not having a good experience with us. We'll do our best to help you and see if we can make this a much better situation for you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
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• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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