Issues with payment arrangement

I recently spoke with an agent regarding changes to my payment arrangement for my account.

In the chat he guaranteed would not be shut off and my payment arrangement was changed to 11/17 for the balance. He stated that my services definitely would not be interrupted 3 times. I have all the screenshots from the interaction yesterday.

Please fix my payment arrangement and restore my service

Thanks

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XfinityDemetrise

Official Employee

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630 Messages

2 hours ago

user_d664ff Hi there. Thank you so much for reaching out on our Xinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message.

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XfinityDemetrise

Official Employee

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630 Messages

2 hours ago

user_d664ff

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

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user_d664ff

Visitor

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10 Messages

I can't find the way to direct message on my end

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2 hours ago

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XfinityDemetrise

Official Employee

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630 Messages

Did you click the How to link that's at the bottom of the message?

user_d664ff

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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2 hours ago

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user_d664ff

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10 Messages

I don't see the pencil part

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2 hours ago

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XfinityDemetrise

Official Employee

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630 Messages

Can you clear your cache and cookies then refresh your screen? Also, are you

using Google Chrome? @user_d664ff

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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2 hours ago

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user_d664ff

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10 Messages

2 hours ago

Im using Google chrome

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XfinityDemetrise

Official Employee

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630 Messages

Did you clear cache and cookies?

user_d664ff

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 hour ago

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user_d664ff

Visitor

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10 Messages

Thanks for everything it works now

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1 hour ago

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XfinityDemetrise

Official Employee

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630 Messages

user_d664ff Are your services back working?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 hour ago

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user_d664ff

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10 Messages

No. Nobody has contacted me after I sent the direct message about my payment arrangement

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1 hour ago

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Customer Service

user_d664ff

Issues with payment arrangement

XfinityDemetrise

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XfinityDemetrise

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user_d664ff

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XfinityDemetrise

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