Visitor

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1 Message

Monday, October 6th, 2025

It is literally impossible to talk to someone

I have requested a callback 3 times! Never called me back. The phone lines do not work. This is the absolute worst service I have ever had. Does anyone actually work here?

Oldest First
Selected Oldest First

Official Employee

 • 

2.5K Messages

20 days ago

Good Morning, @user_9fr0z5 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to get assistance with your phone lines. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

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