Visitor
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1 Message
It says it cannot verify my identity when I try to check out a plan
I will be moving to a new place in a few days and am getting Xfinity for the first time, to install internet for my new home.
I wanted to check the 1 Giga internet plan out, but it keeps saying that Xfinity can't verify my identity after entering my date of birth and that I need to visit store in person even though all of my information was correct.
It's very difficult for me to visit the stores in person as I have a in-person full-time job. Could you please provide contacts (phone number (preferred) or email address) who can help me address this issue without visiting the store in person? This is really a pain.
XfinityJanelle
Official Employee
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1.9K Messages
20 days ago
Hey @user_5gj6zo , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your new plan. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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