i tried to but there is no user with your name available to contact in the messaging box. its just a ghost.

but a quick google search for this term "Xfinity WiFi is not available with your tier of service" has thousands of results dating back years with all customers alledging bait and switch scams, while a google search for the term also shows that all the customers complaining were for surley entitled to the service. this is called RCW 61.24.135 - Consumer protection act—Unfair or deceptive acts or practices—Penalties—Notice. and its prety clear that (2) It is an unfair or deceptive act in trade or commerce and an unfair method of competition in violation of the consumer protection act, chapter 19.86 RCW, for any person or entity to: (a) Violate the duty of good faith under RCW 61.24.163; (b) fail to comply with the requirements of RCW * 61.24.174, as it existed prior to July 1, 2016, this looks like class action to me.