Visitor
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1 Message
It won't let me cancel "free" Peacock Premium
Been troubleshooting this for an hour. The entertainment management page is supposed to have an option to cancel Peacock when you click on the tile but IT DOES NOT. I'm never going to use it and am afraid XFinity is going to start charging me for it after the free trial. I don't want that to happen. There has to be a way to cancel it.
XfinityKei
Official Employee
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1.6K Messages
24 hours ago
Thanks for bringing your concerns to our attention. I understand not wanting to be charged for a service you're not using. Peacock Premium offer for Gig and above customers has been extended for one year.
@Vince30. I have some steps for you to follow to remove Peacock Premium.
Make sure you’re signed in to your Xfinity account using your Xfinity ID and password.
1. Go to the entertainment management page on xfinity.com.
2. From this page, click on the Peacock tile.
3. Click on the Premium Plus tile, then click Remove.
4. The Premium tile should now be the only tile that’s highlighted. Click Update Cart.
Remember, if you're eligible to receive Peacock Premium at no additional cost through an offer from Xfinity, you’ll continue to have access to Peacock Premium through your qualifying offer after canceling your subscription to Peacock Premium Plus.
5.When you return to the Entertainment Management page, you’ll now see that Peacock Premium Plus is removed, and if you're eligible to receive Peacock Premium at no additional cost through an offer from Xfinity, Peacock Premium will show as Included.
6. Review the changes to your account and terms and conditions. Click the checkbox to approve.
7. Click Submit Order to finish your order.Your subscription to Peacock Premium Plus should now be canceled. You’ll continue to have access to Peacock Premium Plus through your current Peacock bill cycle, but your Peacock subscription will no longer renew for that plan.
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