Visitor

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2 Messages

Tuesday, August 19th, 2025

I’ve been waiting two days for my phone number to turn on

I’ve been waiting two days for my phone number [Edited: "Personal Information"]. Please turn it on. I need a phone.

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Official Employee

 • 

2.1K Messages

23 days ago

Thank you for reaching out here @user_j9d97e. Is that number for the Mobile service, or the home Voice service?

Visitor

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2 Messages

Are you a robot it’s my cell phone look at my number look 

Official Employee

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2.6K Messages

Thanks for clarifying, user_j9d97e! Let's take a look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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