I've had enough

I apologize that keeps occurring again, @vipey7. I fall asleep to the TV and find it is tough to sleep without it. We want to get that working right. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window

• Press Enter to send your message

@XfinityRay​ you know what the problem with this is? I've already wasted more time on this than I should, and now I'm supposed to take more steps? I,habe a better idea. You want people's business? Get rid of the ludicrous automated phone line and call centers in India, so I can speak to a person immediately who isnt going to tell me to turn it off and on again.  This is ly entire problem. Ive gone down this road but had there been one oerson to talk to over a phone call without some ridiculous phone tree, I wouldn't be frustrated. Im done with ha ping to jump through hoop after hoop because xfinity customer service is atrocious. Im not wasting more of my time to fix a problem that should have been 1 5 minute phone call.  

We are here to help you and get this fixed once and for all, vipey7. I understand working with other teams already that this should not still be going on. We feel the same way! Our team is able to take any steps that are needed such as replacing the box or getting a visit set up to address any signal problems that are causing this to happen. We are also able to stay with you over time without starting over to ensure this is resolved. Feel free to send us a direct message with the steps above at your convenience. I understand it is late this evening. We are glad to assist you further when you are ready.