Visitor
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1 Message
I've never had one minute of service with now mobile and they're still charging me
Now mobile is charging me $25 every month even though I've never had a minute of service with them and this is been going on since December 29th of 2024 I have spent over 50 hours chatting and on the phone with various people and they all say they will take care of it I cannot delete my bank card off of my account and some more on told me today your Wi-Fi is prepaid it is not everybody over there is incompetent my next step is getting a lawyer and suing them for stealing from my account
XfinityMarcos
Official Employee
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2.4K Messages
3 months ago
Hello user_1m80ar, thank you for taking the time to create this post here on our Forum. We do have a dedicated team that can help with our NOW Mobile service. You'd need to work with them through the Xfinity Assistant. I'll do all I can to help here though. To confirm, do you have a NOW Mobile account or NOW Wi-Fi Pass?
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user_hz5nsq
Visitor
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4 Messages
2 days ago
I totally agree. I have been being since January. I thought after 20 plus hours it was resolved in April when they gave me back my 75.00 (3 mos.) and they have been charging me 25 ever since. What kind of scam is this? I never had Now Mobile?????
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