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user_04tikm
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Visitor

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3 Messages

09/10/2026 6:47 PM

I've tried getting ahold of Jasmine and I haven't gotten a call back

This is regarding how my account has been handled and being continued to be handled . My son has to be on the phone every other day with incompetent employees. That lie and misleading the customer . And give false promises and solutions. I thought this matter would have been taken care of after speaking to a very capable employee but it seems that the system and newer employees caution to cause more problems. If this matter isn't dealt with properly I will have are family lawyer get involved and prosses this threw the court system 

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8 days ago

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XfinityAmandaB

Official Employee

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3.5K Messages

12 days ago

 

user_04tikm Thank you so much for reaching out for help with contacting this specific agent. I understand speaking with the same agent may be helpful if they were able to assist you in the past; however, most of our teams are not set up to work with one customer continuously. Some of our escalations team do work as a point of contact on one dedicated issue, but not for all care concerns. I apologize if you have not been able to reach Jasmine, but we would be happy to help. If you could provide a little more detail about your issue without including any personal information, we would be happy to assist. 

 

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user_04tikm

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3 Messages

Yes I have been being miss treated treated and lied to multiple times . The account has been out of controlled for more then 4 months and nothing has been taken care of I'm told one thing it dosnt get followed threw and then told it going to be on use . Witch is very unfair. Being billed for stuff that should be taken care of and credit that were agreed on and then not for filled 

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8 days ago

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XfinityBillie

Official Employee

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4.4K Messages

@user_04tikm Thank you for confirming this has to do with a billing concern and credits that you did not recieve. If you could please send us a DM to Xfinity Support with your full name and address, as well as more specific details (dates you spoke with the employees, what the initial concern was and the reason/amount of any credits offered) our team can begin researching your concern and work to help you with a full resolution of your account concerns.

Please send our team a direct message with your full name and address.
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8 days ago

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