Visitor
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1 Message
just activated my free mobile line included with gigabit internet, turns out to not be free and my internet bill went up 10$?
i am a brand new xfinity customer who signed up for the 5 year price lock internet with free mobile service, seemed too good to be true so i waited for a month to make sure my internet bill was still $50, seemed good, paid the activation fee and transferred my number. as soon as i did, i can no longer view my original plan, even the ai admits my internet bill went up by $10, but gave me no reasoning in the chat or on the bill itself. i am about to turn off autopay until i can get it figured out. i should have a $50 discount and $10 customer discount for 24 months that disappeared. now my internet bill is 60$ with an additional phone bill that shouldnt exist :(
XfinityKei
Official Employee
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2.8K Messages
5 days ago
@meowingmaster Our team is here to help!
I have a link with the details on how the $10 autopay and paperless billing works https://www.xfinity.com/support/articles/automatic-payment-paperless-billing. It requires both paperless billing plus autopay using your bank account.
I also have a link to share that goes into your bill details. On page three of your bill is where you can locate your plan details such as your rate, discount amount, promotion end date and more! https://www.xfinity.com/support/articles/new-bill-design
In regards to your phone can you tell us more about that charge as the service should have a credit discount of $40, but you would still pay taxes, device insurance, phone cost etc.
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