Just Answer scam

I went online to report an outage of my internet and was sent to the Just Answer support. There site made me submit a credit card payment of $#5 (listed as fully refundable. I submitted the charge on my credit card and was then connected to a technician. The technician said I had area outage and told me to call the Xfinity Outage reporting telephone number. When I checked my credit card account, I was billed $40. The method Just Answer uses for support and billing was not explained in this fiasco. Xfinity needs to cease operations with Just answer. It is a scam technique perpetrated by Xfinity sending customers to Just Answer. The CEO of Comcast made 33 million dollars last year in salary, stock options, Special Bonus and regular bonus. In my opinion, he needs to spend some of that money to staff Xfinity with real customer support people. Further he needs to get rid of that Bot chat that only allows you to follow the predetermined prompts. Bots don't listen to people only people listen. As a result, I won't be a Comcast/Xfinity financier much longer.