Just changed service and supposed to be getting everyI had before but I just got an email that my Netflix is on hold Nd they want money

Hey there, user_ade038, thanks for reaching out through Xfinity Forums regarding your services. I would be happy to help you with going over your services to ensure you have access to Netflix! I know I have been loving all of the Holiday movies they are coming out with every week, so I understand wanting to get your Netflix working! 

Can you please send us a Direct Message with your full name and your full address?

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Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.