Lack of customer service is appalling

This right here is what I'm talking about. "Did you check the wires." What is it with Xfinity that they constantly try to gaslight us into thinking this is the cause of every technical issue? That somehow, inexplicably, a device which has to be plugged in will spontaneously become unplugged? This like taking your car back to the dealer to have a flat tire changed and the mechanic asking "Did you try starting the engine?"

I couldn't check other channels because the box wouldn't respond. I'd get a little black circle with ... in it, then the screen went kind of dark though the station kept playing. Yes, I tried all your precious little troubleshooting steps. The box was reset twice without effect. When the picture came unstuck the TV spontaneously, without my pressing anything, changed channels. I replaced the batteries about two weeks ago; low battery power shouldn't cause the [Edited: "Language"] broadcast to stop.

The problem here is not the cable box or the wires. I have had this problem literally hundreds of times while using multiple boxes. The boxes have been replaced. The wires have been replaced. The remotes have been replaced. The boxes have been moved. I've lived in two residences. The problem persists. The problem isn't with me or my equipment. The problem is with Comcast, a company which pulls in over 30 billion dollars a year in profits and refuses to allocate any of that money for support or infrastructure. Gotta keep those shareholders happy!

Furthermore the real issue is your lack of assistance. I should not have spent over 2 hours trying to get hold of someone. I should not have been hung up on or disconnected a dozen times. I should not have been redirected to a phone number which disconnects me after informing me that the number cannot be used for customer assistance of any kind due to "security concerns." I should not have been repeatedly redirected to a payment window when I asked for technical assistance. You don't like my attitude? You don't like my mean remarks (I see above you personally edited my comments because they were considered "rude")? Then don't jerk me around. Don't treat me like a pest. I have a legitimate problem and your company refuses to assist me. Or anyone else. Your company has universally awful reviews. A company that actually, truly cares about its customers doesn't ignore them or their concerns. Enough with the "I fully understand your frustration, I'm a customer too." Are you? Really?

So stop with the concern trolling. Stop telling us that the only issue with Xfinity are loose wires (meaning "it's the customer's fault, fix it yourself"). Your company is garbage. Edit that statement out again all you want. It's true. You're the epitome of late-stage capitalism. The deal used to be "You give me money and I give you something in return"; now it's "Give me all your money cuz it's MINE." You keep raising rates because of ludicrous excuses ("You don't understand, sunspots are predicted to be extra problematic over the next few years so we need more money!") while reducing any and all forms of assistance. Again, TWO HOURS were wasted last night just trying to get someone to speak to me. And multiple times, before I could even ask my question, I was disconnected and the chat ended entirely, meaning I had to start over and cycle through dozens of questions over and over and over again. Or told to click on a link, only to be asked to sign in for the fourth, fifth, or tenth time.

So spare me. I'm not wasting another week of my time rearranging my busy work & personal schedules, [Edited: "Language"] my supervisor by missing time that he needs me, to wait for somebody to come by and spend two hours looking at the wires and then give me a new remote. See, I take pride in my work. Stuff doesn't get done, I work overtime. A co-worker needs help, I volunteer to assist. I don't clock out two hours early for no reason, and if a client calls & says something is wrong I don't tell them to close the file and reopen and re-read it because the problem is their reading comprehension stinks. Maybe Xfinity, or Comcast, or whatever you're calling yourselves this week, can take some pride in doing a good job and helping someone rather than bragging about how much $$$ the CEO pulled in.

@mro121 This is not the experience we want for anyone. Our team is here to help. As a friendly reminder we will ask questions as part of our troubleshooting steps to isolate what the issue is.  We appreciate your patience and efforts to work with us so we can find a resolution for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I sent the info as requested.

Never heard back from anyone. I sent the requested information and never heard anything. So no I will not "accept this resolution" or whatever the heading is.

@mro121 Our team worked with you via direct message, and we have shared all your feedback. As a friendly reminder our Xfinity App is also a great place where you can send feedback as well. Do you have any additional bill or service concerns we can assist with?