Lack of customer service

I have tried several times to get my 1,500.00 up grade credit that was sitting on the account for [Edited: "Personal Information"]. I have gone to the store they said they would submit an escalation to get it moved to my current account [Edited: "Personal Information"].

I am starting to think that the bigger problem is where you guy stops and start service all though I don't know for sure because I can't get any one to follow thru with your customer service department,  so I am going to give a brief history.

I live at [Edited: "Personal Information"] and then I moved during that time I did do an upgrade to a I phone 16 pro which I absolutely hated I had the phone for maybe two hours and then brought the phone back.  So, I never did my upgrade I have been told several times that I still have this upgrade sitting on the account at temple drive I can't understand what is so hard about moving this credit and allowing me to use it. When you guys gave me my Samsung flip you only charged me taxes and the same thin on the iPhone 16 only charged me taxes then when I tried to use this upgrade to get a google Pixel 9 you guys were trying to charge me this huge deposit which is basically a slap in my face considering how long I have been a customer and the fact that I paid my Samsung flip off in full and that I wasn't charged a deposit for either the Samsung or the I phone.  This is ridiculous already.  If I do not get a customer service representative who can fix this and give me my upgrade that I deserve within one week I will be leaving Xfinity this is so ridiculous I earned I should not have to spend countless hours explaining myself to the incompetent customer service representative. If I  don't get this situation.  Its pretty sad when you tell them what is going on and they have no idea what you just said to them and what you are mad about [Edited: "Inflammatory"]. then to be put on hold for ever and have the call dropped.  You can't get any one on the phone that will help you left on hold for hours trying to get this situation rectified only to get hung up and no one calls back. Xfinity Please look at all the account I have had I was at [Edited: "Personal Information"] for about 3 years the I moved to [Edited: "Personal Information"]for three years and have been at [Edited: "Personal Information"] for almost a year, so if almost 7 years of continuous service does not mean anything to your company then I am leaving it should not be that hard to get issues resolved I have other things to do with my time then to keep chasing after your customer service department for nothing