Visitor
•
1 Message
Legacy package
I called Xfinity Loyalty and asked for reduced rates. What the representative didn't tell me is that I'd lose all my premium channels. I specifically asked him not to change any of my channels or other services. Instead he signed me up for Xfinity mobile which I seem to now have a phone bill for, when he said it would be free and I've lost all my premium channels. How do I get them back and return this phone I never asked for?
XfinitySheila
Official Employee
•
1.1K Messages
3 days ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
0
0