user_6368vb Thank you for the feedback. Are you still having service interruptions?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityOrlandoM
Official Employee
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2.4K Messages
4 days ago
@user_6368vb
Thanks for reaching out to us, this is not the experience we want our customers to have.
Have you jumped on our awesome Xfinity app to verify your modem is active or to see if there is any service interruptions in the area?
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user_6368vb
Visitor
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3 Messages
4 days ago
People like talking to real people not an AI who won't accept anything but yes or no.
(edited)
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