Visitor
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1 Message
Liars- free phone was not free
Xfinity conned my son into getting a mobile line and phone he didn’t need. The line is free for a year BUT the phone was not! After getting his first bill, we tried and are still trying to send the unused phone back. We were told to drop it off at one of their stores. They not only wouldn’t take it back, they wouldn’t talk to Xfinity customer service and then they kicked my son out of the store.
We called customer service and was promised a QR code would be sent to me to return the phone. Nothing was sent and no update call was ever received. Xfinity’s customer service is awful! Any suggestions?
XfinityJeniece
Official Employee
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3.8K Messages
10 hours ago
Hey there, @user_rw9lnl, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile concerns on your son's account. We would be happy to take a look at this issue. This is not the customer experience we want you to have. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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