Lied to about range extenders

My sales person was very clear and I clarified multiple times. After my services were turned on I've never received my range extenders. That's bait and switch plain and simple. Now your trying to upsell me. Why would I buy from you now?  Your companies credibility is ruined to me.

Hi there, @user_h0adc9 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm truly sorry for the experience you had. Please be assured you reached the right person to look further into your concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I sent a DM. This will be my last attempt at a resolution. I've spent way too much time on this as is. I haven't used another ISP in over 10 years but I can't imagine them all being this dishonest. I know my mobile company T-Mobile hasn't lied to me about the services and equipment I would receive while I've been with them.