Visitor
•
1 Message
Lies and misinformation
Was in the process of switching to Xfinity mobile but have had nothing but bad experiences with customer service and I haven’t even received the phone yet. Was lied too and misinformed multiple times by multiple agents and not a single time is a manager ever available nor do they call you back. This experience has me in the process of just cancelling my everything with Xfinity. I rather pay for a lesser service that’s not going to lie and misinform me right to my face. Just completely unprofessional and no one knows what they’re doing.
XfinityDemetrise
Official Employee
•
512 Messages
2 days ago
Thank you so much for reaching out on our Xfinity Community Forum. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to take a closer look at this for you. Please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0