Lies upon lies with customer service

Wednesday afternoon we found you were unable to access our free peacock included with internet from a Xfinity reward. I called Comcast to ask why to be told my reward I had accepted in about May of 2023. Was only for 2 years and had now expired. This is March so if it was a 2-year deal that's 2 months early. They then tell me they can give me back. Peacock and all they had to do was increase my internet. Nothing else would change on anything else. Just the internet speed which was also a lie. I find later I have lost my grandfathered cable plan and lost HBO Showtime mgm plus and and  the movie channel. I call back the next morning to ask for this to be changed back to the way I had it and I'm told that I can't because now they can't go back to my old plan but he can fix it and this will save me money. He will give me back all four channel packages that I lost and call me back in an hour after we had spoke. He did return HBO and Showtime but never TMC or MGM and never called back. After I completed working for the day I called again. Now at this point I had already gone from paying 400 bucks a month to 373 a month with less channels and then after the second person 368 for one year with less than I have and then it would go back to 408 after that year. I had also had spent an hour on the phone each of the first two calls. My third call I get a girl who tells me again. Can't have what I had but she can fix it. I asked for a supervisor after having me on hold for half an hour. She tells me no supervisors are available. Would I like that plan that she could give me? That would be $393 for a year and then about 420 a month after that year. I asked to speak with retentions department which she did transfer me to. This person acted like she could do all the changes back and after spending several minutes she tells me I can't and offers me the same thing the third person I talked to did. I asked again if there was anyone who could just undo the changes and give me back what I had and she transferred me to another person. The fifth person that I spoke with was someone who just did internet issues had nothing to do with cable and immediately transferred me to the sixth person that I had was also unable to help and transfer me. Finally, to the seventh person I spoke with a supervisor who also gave me the same runaround and when I finally gave up on trying to get it fixed he starts to tell me about part of my current plan only for him to tell me wrong information. Put me on hold to go look up if what he said was wrong and the next thing I know I'm talking to someone completely different. My now 8th person that I've spoke with in 2 days. At this point it has been almost 3 hours. I've been on the phone and this person tells me oh I can make that fix. I'll open a ticket or something like that. And you'll get an email in 48 hours saying everything is fixed. I didn't fully believe this statement but I had to go with it because at this point there was nothing else I could really do. So I I let her disconnect as I was going to wait the 48 hours to get an email saying everything has been fixed. That was on Thursday evening and as I type this it is Saturday night. It has been more than 48 hours. I have not received an email. Nothing has been fixed. I still don't have my original plan. I still don't have TMC or MGM and I highly doubt this will ever be fixed correctly. So yes customer service blatantly lied to me multiple times. Changed my plan in ways I did not agree with and it's just been very poor service. If I lived in an area that had the option for anything else after 30 or 40 years my family would cut Comcast but unfortunately it's the only thing actually available in my area and my family would not be very capable of handling the processes required for cord cutting. So where does this leave me? Screwed and angry and tired. I hate that no one will help you and they are the ones that made the mistake. I regret calling them and I'm pretty sure the only outcome is going to be. I'm going to be stuck with some new plan that yeah I will save some money in the short run but probably won't long-term and if I have to I'll have to make changes to my plan to get back the things that I've had for years. I found this site when I googled Comcast or Xfinity lied to me. It's pretty bad mouth links that pop up when you type that in to Google. As someone who works in a call center as a customer service type of position in management, I would be ashamed if my employees lie to my customers the way they have to be. I have fired people for that. Even if you can't help you don't lie and you don't mislead from the beginning. Oh and while I'm complaining about this might as well throw in. Why is it that so many customers also have to complain about the signal being a minute behind behind the time? Primetime TV should start at 8:00 p.m. yet everything I watch starts one minute later causing every DVR recording to be cut off or require a 3-minute buffer I can understand a little bit of a delay because signals traveling through old cables, but a full minute or more is absolutely ridiculous, especially when you're paying as much as Comcast charges us.