Visitor
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1 Message
Line Burial Needed
I work for a General Contractor contracted by the account owners to remodel their home. We are currently in the course of construction. I need to get their service line buried during construction as well as relocate the line coming into the house. I have been added to the owners xfinity account. I have tried to resovle this via the account page. I will need a local Xfinity contact as trying to communicate via normal support channels is not feasible during construction. Please advise.
XfinityArmand
Official Employee
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2.4K Messages
18 days ago
Thanks so much for taking the time to reach out to Xfinity Support @user_6hqjoi! We're so glad to hear from you and want to help in any way that we can to ensure you're having the best experience with your service. No worries! You have reached out to the best team to get things squared away for you. So that we can get started, please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_oidy94
Visitor
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1 Message
18 days ago
I have exposed cable lines that need to be buried.
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