Visitor
•
1 Message
Line Buried but holes were not filled in
We recently had some lines buried with Comcast but the holes left were not filled in causing uneven ground and trip hazards. Who can we contact to have this addressed?
Visitor
•
1 Message
We recently had some lines buried with Comcast but the holes left were not filled in causing uneven ground and trip hazards. Who can we contact to have this addressed?
Accepted Solution
XfinityMatthew
Official Employee
•
1K Messages
15 days ago
@user_wl1eee Sorry to hear that the burial was not filled in properly. We can certainly assist you with getting a request put in for our tech team to make a return visit. To get that request started please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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