Visitor
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1 Message
Line Bury [Edited]
We need a technician to come out and dig the wire that we have running into our Home. The previous technician did not dig it deep enough and we are doing concrete work.
The cable is currently sitting right below the grass. 811 has already been called. I cannot get ahold of a representative to speak with this about
[Title Edited: "How to write a helpful post"]
XfinityJeffB
Official Employee
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412 Messages
9 days ago
Hello thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. To get into your account and set up a line bury, we will need some account info.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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