Visitor

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2 Messages

Friday, October 3rd, 2025

Line drop for tree work in November

I'm having tree work done in November and will need a line drop.

How long in advance does it need to be scheduled?

Is there a charge for this service?

How do I schedule it?

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Selected Oldest First

Expert

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114.1K Messages

23 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2K Messages

23 days ago

Hello @user_ky0tjf, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To clarify, are you meaning like a new line drop, repairing a line drop, or relocating a line?

Visitor

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2 Messages

I have an enormous sweet gum tree that needs to be removed. The lines coming into the house are under its lowest branches. The arborist said the the lines coming into the house need to be dropped while work is being done, and he said tree removal will take two days. 

Official Employee

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2.6K Messages

Hi there, @user_ky0tjf ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you getting a site survey scheduled. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

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