line removal requests

I am demolishing and rebuilding my home and need to disconnect the Xfinity lines at the source so they are no longer live then have lines attached to home removed so construction crew can demolish the house- also, my town, Dennis, MA requires a demolition clearance letter to move forward. Please advise how to get the work done and get the demo clearance letter. Xfinity App and customer service is no help. Thank you!

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XfinityMartyR

Official Employee

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3.5K Messages

17 days ago

user_7ppwt3 Thanks for reaching out! We will need to open a ticket for you so a service order can be generated. We can also notify the local team you will need a demolition clearance letter. Please send us a direct message, so we can gather your location details.

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

How to: Direct messaging within the forum

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Customer Service

user_7ppwt3

line removal requests

XfinityMartyR

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