Visitor

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1 Message

Wednesday, August 13th, 2025

Line snagged by excavator

Have been trying to get through via phone and cant speak to a agent. Our company is working in [EDITED: Private information] our excavator snagged the communications wire. it is still connected but hanging low.

It goes to [EDITED: Private information] . Could you please send a tech.

Our office number is [EDITED: Private information]

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Official Employee

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1.6K Messages

17 days ago

Hi there, @user_fvlq0r! Thanks for reaching out to us here on the Community Forum. We can alert the appropriate folks. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name, contact number and complete address of the location. 

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