Line unplugged

user_3r5tui, Hi there! Thanks for reaching out. I can understand the inconvenience caused when a line is unplugged and interrupts the service. You've reached the right place. Our team of experts is dedicated to resolving line issues over social media. We can help. For security purposes, we have edited your personal information so that it is not public. For the easiest way to get this fixed, a technician visit can be scheduled from the XFINITY app by running a test like in this link here. For further assistance with this, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.