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user_a6eye4
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Visitor

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1 Message

09/12/2026 6:29 AM

Literally, the worst internet provider EVER

After moving literally 100 feet across an apartment parking lot, and requesting a transfer of existing NOW internet service, I'm now in the midst of some [Edited: Language] involving 16 "chats" with customer service, one incredibly stupid AI who can't be bypassed, been hung-up on 5 times by the actual customer service line, and I still don't have internet.  CANCEL, CANCEL, CANCEL.  These people and their service is a [Edited: Language] joke. You're better off with literally any other local provider.  [Edited: Inflammatory].

Question

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Updated 

11 days ago

 • Edited

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XfinityBenjaminM

Official Employee

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3.3K Messages

11 days ago

 

user_a6eye4 Hello! Thank you for reaching out. We are sorry to hear that you're having a difficult time getting assistance with your account. We'll be happy to look into this further and see what we can do to help. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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