Skip to main content

    Support

    Offers

U
ubalubi
1st Topic

2 Messages

Thursday, March 27th, 2025 12:44 AM

Live Agent Chat Survey didn't appear

And apparently I have to make a post before DMing is allowed. So hello, dont mind me.

Question

 • 

Updated 

27 days ago

10

1

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

27 days ago

Hello, ubalubi. Thank you for joining us here! How can we help? Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.


- XfinityThomasA

 

2

0

ubalubi

2 Messages

Woops. Sorry. Just meant to give credit to my live chat agent. I'll never use this again likely 

Like

Reply

27 days ago

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

Our team would be happy to help forward your feedback to the appropriate team. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

27 days ago

0

forum icon

New to the Community?

Start Here