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user_4mru04
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Friday, April 4th, 2025 12:37 PM

Live agent to stop my bills

For five months I have been promised that the bills and past due amounts would stop. And every month I get another bill and another threat to stop my service . My HOAs pay my bill. 
I returned the equipment as asked and you continue to charge me . 
the customer service is the worst I have every experienced. 65 years old , do you think I have better things to do 

Question

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Updated 

4 days ago

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XfinityOrlandoM

Official Employee

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1.9K Messages

4 days ago

@user_4mru04

 

Thanks for reaching out to us, we do apologize for any inconvenience you're having with your bill.

 

Go ahead and send me a direct message including your first and last name and your complete service address to get started so we can get this resolved for you.

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

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