Skip to main content

    Support

    Offers

wheelerds's profile
wheelerds
1st Topic

Visitor

 • 

1 Message

Saturday, January 18th, 2025 2:37 AM

LIVE AGENT!!!!

How do I speak to a live agent? My SMTP server dropped and there is NO solution presented in the EXTREMELY UNHELPFUL Xfinity Assistant.  I've called 1-800-934-6489 twice and cannot get to a live agent for technical support.  

Question

 • 

Updated 

8 days ago

81

2

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

3 months ago

Hello wheelerds, thank you for visiting our Forum community for help. I'll be limited in the support I can provide for your server directly, but I can help with any connection issues you're having. Is your connection completely out or are any other devices able to connect to your network? Let's get on the same page with a few clarifying questions, and we can work from there. 

0

0

user_j2xenw

1 Message

8 days ago

I paid my phone bill yesterday, and they shut off my phone anyways. My Mom is in the hospital on life support and I have no way to communicate irate with the Dr.s and nurses!! I can't speak to anyone and have no more money to buy a different phone! Someone pls help me to talk to a little e person so I can get my phone turned back on!. Any suggestion write to my e-mail [Edited: "Personal Information"] or answer this post. Thankyou

(edited)

1

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

Hello, user_j2xenw. Our hearts go out to you and your family during this time and wish you all the best and a quick recovery. You can always reach out to us at 800-Xfinity (800-934-6489). We'd love to save you a call in and help out here. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

forum icon

New to the Community?

Start Here