Hello, @BM510 thank you for reaching out over Xfinity Forums. I did want to let you know that Xfinity Forums is a great place for support, and would be happy to see how I can help. If you are looking for phone support, the number to call is 1-800-XFINITY.
Please let me know if you'd like assistance here, if so if I can get an overview of how I can be of assistance that would be helpful.
Greetings, user_ak7ghp! Thanks for reaching out with your Installation concerns on our XFINITY Community Forum. We understand it is important to have your services installed as soon as possible! Our Digital Care team can help identify the steps needed to complete your home installation. To review further specifics on your account, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have been on the phone for 45 min an 07 sec. I was put on hold and have waited for over 10 min. No music, no sounds. if my call was dropped I'm going to lose it!
user_76js61 Welcome to our community forum! Thank you for reaching out to let us know about the hold time over the phone. What was the reason for your call? I'm happy to help from here :).
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I received an email from comcast to migrate to yahoo or have my account deleted. I migrated using the tool comcast supplied and was hacked! All my address book received a message asking them to purchase gift card for me!!!! I signed in today and see a new email on my account but am unable to remove or edit this account............and there is no live agent or phone to report this to or gain help.
You've reached the right place for help, user_pdjvla. We truly appreciate you being part of the Xfinity family, and we want to make sure your transition to Yahoo Mail is as smooth and stress-free as possible. To move your Comcast.net email account to Yahoo Mail, simply accept Yahoo’s Terms of Service and Privacy Policy when prompted. If you have multiple Comcast.net email accounts linked to your Xfinity account, you’ll need to accept the terms for each one individually, as each mailbox is treated separately. Here are a few helpful tips to guide you through the process:
Large Attachments: If you have emails with attachments totaling more than 25 MB, download and delete them before moving. Otherwise, they’ll be placed in a separate folder in your Xfinity inbox, and you’ll have 30 days to download them.
Mailbox Size: Yahoo Mail supports up to 4,100 folders and 10,000 contacts per mailbox. If you exceed these limits:
Folders will be consolidated during the move. Contacts beyond 10,000 will not be transferred. To help us better support you, could you walk me through the steps you’ve already taken and how you’re currently managing your emails? That way, we can make sure everything goes smoothly and nothing important gets left behind. We’re here to help every step of the way.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJustinC
Official Employee
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1.6K Messages
2 months ago
Hello, @BM510 thank you for reaching out over Xfinity Forums. I did want to let you know that Xfinity Forums is a great place for support, and would be happy to see how I can help. If you are looking for phone support, the number to call is 1-800-XFINITY.
Please let me know if you'd like assistance here, if so if I can get an overview of how I can be of assistance that would be helpful.
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user_76js61
Visitor
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1 Message
28 days ago
I have been on the phone for 45 min an 07 sec. I was put on hold and have waited for over 10 min. No music, no sounds. if my call was dropped I'm going to lose it!
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user_pdjvla
Visitor
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2 Messages
26 days ago
I need help with the comcast migration to yahoo is this something you can help me with?
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