Live agent

I’ve been having issues for days I pay all this money and can’t even talk to a live agent. If I can’t get in contact with someone today I’m cancelling my service I’m over this terrible customer service

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XfinityJoe

Official Employee

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980 Messages

2 days ago

Good morning @user_q9hj60, apologies for the frustrating experience you had trying to reach someone to address your service concern. How can we help?

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user_q9hj60

Visitor

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3 Messages

@XfinityJoe I pay too much a month to be aggravated with an AI assistant who can’t even help with issues. I pay for to work from home and to game. Apparently one of the games I play xfinity has been having issues connecting to their server, but everything else works fine. Speeds are good and everything else works flawlessly, but anything to do with this game just won’t work

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2 days ago

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XfinityJoe

Official Employee

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980 Messages

Our team is available to help with anything you need here. I'm sorry to hear that you're having issues with connectivity on a game you enjoy. I play games myself and know how frustrating it is not to be able to play. If you haven't already, you can double-check and ensure you have the proper port forwarding set for the game or live service server.

https://www.xfinity.com/support/articles/xfi-port-forwarding

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2 days ago

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user_q9hj60

Visitor

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3 Messages

2 days ago

I contacted the game and they said it was a comcast issue in the northeast

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XfinityJoe

Official Employee

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980 Messages

@user_q9hj60 We don't have any known issues with connectivity with any game service on our end. I am glad to hear that your services are working well otherwise, and I hope the game devs are able to patch the connectivity issue

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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Customer Service

user_q9hj60

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XfinityJoe

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XfinityJoe

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