Live agent

I have no internet and I have no cable at all yet I have just paid my bill completely and have supposedly signed up for a new service I also seem to have more than one account and I want to get rid of them and streamline my account to

@user_j3j7co 

Thanks for clarifying, let's take a deeper look at your account and see what's going on and get this issue resolved for you.

 To get started please send me a direct message including your first and last name and complete service address.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@XfinitySeth​ how ca I get in touch wit a real person at xfinity service in Hudson Nh I have had no service for 5 days 

There are no more live people. I can't wait for a AI person to come climb the pole. 

Hello, @dmassiglia 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Hi there, @user_65nu82 Thank you for taking the time to reach out to us regarding needing a payment plan. To set up an Xfinity payment arrangement, log into your account at Xfinity.com or the app, look for flexible payment messages, and use the Xfinity Assistant (Chat) to explore options like payment extensions or installment plans.-Richard

Greetings, @user_sq42h2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these issues with your different accounts. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with each account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.