user_va8wa5 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services. When you reach out to us here, we keep the conversation on this platform so we both have documentation of everything discussed. If you prefer to speak over the phone, you can call 1-800-XFINITY and one of our knowledgeable agents will be happy to help. What can I do for you today?
user_va8wa5 The automated system is designed to gather some specific information to ensure your call is routed correctly. You would just follow the prompts to reach a live agent.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yea thats the problem whichever option I choose it says to call my internet provider and the number should on my bill. Which i dont see. I talked to a live agent yesterday and she got me through with a new plan as long I payed my old bill from new plan by the 20th. Had wifi last night woke up without any
user_va8wa5 We would be happy to do some research on what is impacting the connection. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEmilyB
Official Employee
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2.6K Messages
7 hours ago
5