user_5o52za I'm sorry to hear you have no sound on the TV. That can be frustrating. We'd be happy to help. What kind of audio connection are you using (HDMI, Coax)? Have you tried removing it and reconnecting it?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good evening @user_050zoq, and thank you for reaching out to our dedicated Communities team with your cable concerns, we are sorry to hear that your channels are not working and there is no guide. Rest assured, you've reached the right team to help troubleshoot your issues further. We'd be happy to run through some troubleshooting steps. To start, can you tell me if you are experiencing any error codes or messages on your screen? How long has your cable not been working?
- Alyssa
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_hy9bza Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRoberto
Official Employee
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1.5K Messages
3 months ago
Hi there @user_6utbwt. You have reached a live person here on our Forums page. Please create a post with your concerns and we are happy to assist you.
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user_050zoq
2 Messages
2 months ago
My channels are not working no guide
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user_hy9bza
1 Message
10 days ago
How do I talk to a person?
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