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user_osjcqg
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Thursday, March 20th, 2025 4:52 PM

Live person

Why is it literally impossible to get to a live person? I have been trying for many hours, honestly the worst experience I’ve ever had with any kind of customer service

Question

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Updated 

11 days ago

45

2

XfinityWilliam

Official Employee

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1.2K Messages

1 month ago

 

user_osjcqg 

I'm really sorry to hear about your frustrating experience. Your time and satisfaction are very important to us, and I want to help resolve this for you.

First, thank you for being a valued Xfinity customer. We truly appreciate your loyalty and want to ensure you feel well cared for.

 

We would be more than happy to assist you on here. Can you tell us a little more about the issue or concern you are experiencing?

 

2

0

needellx2

Visitor

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1 Message

we moved and all our Tvs computers moved with us ... but OUR LAND LINE DIDNT.  WE are 85/90 yrs old and dont understand what's wrong.  we need someone to come here and detectthe problem.

We know we have service becuse caller id shows up on our TV ... but the phone has no dial tone????  It is a matter of health and safety for us to have a landline.  We'vereporedthis problem for weeks ... andwe get a notice the 'ticket has been closed" but westill have NO land line.  After this we will attempt to go to one ofthe local stations or newspapers that offer help with insolvable problems with big corporations.  

we are too old and too ill to solve this and Comcast has repeated said 'case closed' but it isnt.

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12 days ago

0

XfinityPeterH

Official Employee

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1.8K Messages

 

needellx2 

Hello there,

I'm truly sorry to hear about the ongoing issues with your landline. I understand how critical it is for you to have a working phone, especially for health and safety reasons. Let's get this resolved for you as quickly as possible. Please also note that our service is an entertainment service and not the same as a utility.

First, I want to assure you that we take your situation very seriously. Since your caller ID is showing up on your TV, it indicates that the service is active, but there might be an issue with the connection to your phone. We are happy to send a tech out to help but please be aware it sounds like the serivce is working so we are trying to avoid you being charged a tech appointment fee. Have you tested your phone connection with other phones in your home or made sure that your phone is plugged into TEL1 on the back of the modem? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

0

user_mjk6ue

1 Message

11 days ago

I can’t get a live person. I’m extremely frustrated at this point. The amount I pay for my service is ridiculous when I have had at least 4 outages over the past month that have caused me significant loss of productivity at work since I work from home.

1

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XfinityBradM

Official Employee

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915 Messages

@user_mjk6ue Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. What troubleshooting steps have you taken from your end? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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11 days ago

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