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user_zvbzmx
1st Topic

Visitor

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1 Message

Thursday, July 10th, 2025

Live person

Hello, I need to speak to a live person in Customer Service about my plan. I have been going in circles with your phone system for over 30 minutes. It shouldn’t be this difficult to contact you.

Question

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Updated 

5 days ago

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XfinityRay

Official Employee

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3.1K Messages

2 months ago

Hi there, user_zvbzmx! We are happy to assist you here and want things to be easy! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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user_r07fh0

Visitor

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1 Message

How can I speak with an agent?

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2 months ago

0

XfinitySeth

Official Employee

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451 Messages

Hello user_r07fh0! If you have any concerns regarding your account or services, we're here to help! The best way to connect with an agent in our community is to find the most appropriate public board for your question type and post it there. If needed, we can invite you to send us a Direct Message. This way we help other members of the community with similar issues to find the answers they need 👍

 

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2 months ago

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user_3l5k66

Visitor

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1 Message

5 days ago

I need to speak to a live person regarding my xfinity account.  I paid my bill but service has not been reinstated.  I don't remember my password for the internet portion and it does not give an option to reset it.  Need help before I get home this afternoon.

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XfinityJeff

Official Employee

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99 Messages

Good afternoon @user_3l5k66, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day! I am sorry to hear that your services have not been restored after a payment, I know how frustrating that can be. You have reached the right group that can take a look at that for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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