Live representative

I want to discuss possible changes to my Xfinity service.  I would like to know the cost monthly charges for Xfinity Internet (600 mbs) and a home phone with no Xfinity rental equipment.  There is no way to get an answer through Xfinity support, phone and chat. I have wasted several hour over the paste three days and may drop all Xfinity services. Apparently Xfinity is attempting to have all customers terminate their accounts.  

Thank you for reaching out to us @user_gv9e2f! We’d regret seeing you go and would love the opportunity to look at our available promotional options. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

Hi there, @user_xpmo7m! Sorry to hear you had a hard time calling in. If you still need a hand with your billing and wireless connection, we would be more than happy to help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!