1 Message
Live representative
I need to speak with a live representative but the customer service line keeps pointing me to the chat bot which is not helpful. How can I reach a live agent?
1 Message
I need to speak with a live representative but the customer service line keeps pointing me to the chat bot which is not helpful. How can I reach a live agent?
EG
Expert
•
109.8K Messages
8 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.1K Messages
8 days ago
Hi @user_lnz895! I am sorry to hear about the complications you're running into trying to get support from a Live Agent. Thanks for taking the time to reach out to us here on our Xfinity Forum. My team is here to help and can absolutely assist you with any service needs.
I do see you sent us a Direct Message about some billing needs, and we would be more than happy to continue assisting you there.
Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but we look forward to further assisting you.
(edited)
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