Visitor
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2 Messages
LIVE SUPPORT FOR INSTALLATION
Hi! I’m getting Xfinity Internet at my home, but I don’t have a coax wall outlet. I’d really love to get everything set up with your service, but I can’t pay the installation fee. Could the installation fee be waived?
Also, I don’t want the WiFi Extender Pro included, just the modem/router. I’m ready to schedule the technician as soon as this is confirmed.
Can you please connect me to a live agent and provide a confirmation number so I know everything is set before the technician comes? Thank you so much for helping me get this sorted!
XfinityJeff
Official Employee
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617 Messages
19 days ago
Good morning @user_vla9mn, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you do not have a coax cable outlet in your home that you can use for the modem, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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