Visitor
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5 Messages
Lodge formal complaint
I have low hanging wires I can TOUCH for at least 18 months with no response and have submitted at least two tickets, have told two subcontractors who each said they would submit tickets, and have told an Xfinity field employee who was up on a pole who said it needed to go to the “construction” department who also said he would submit a ticket. This is over the course of about a year and a half. Still no response from Xfinity. Our fence contractor refused to work in the area. We can’t sell our house with this apparent hazard. DO SOMETHING. This is irresponsible. There are no reasonable excuses.
XfinityJosephA
Official Employee
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2K Messages
7 hours ago
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user_434m0h
Visitor
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5 Messages
19 minutes ago
The interface, I am viewing does not show what you describe, “Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.”
can you tell me how to view this in the Xfinity app?
I’m on my phone using forms.xfinity.com
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user_434m0h
Visitor
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5 Messages
17 minutes ago
Yes, I am signed in with my credentials. Why is it so hard to communicate privately? I can’t tell you how much time I have spent on this. I’ve tried to find a phone number for a human and it’s absolutely 100% impossible. I’ve worked in technical communication writing software help for 10 years and this is completely ridiculous
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