Visitor
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2 Messages
Long wait times
I stayed in an Xfinity store for an hour for a 5 minute process of swapping my modem. A kiosk of some form should be used to check in customers and ask them what they’re there for to make it easier not only on them but your staff as well. They shouldn’t have to interrupt their current conversation with customers to ask for a name and number of everyone that comes through the door. So if hiring new staff isn’t feasible a simple kiosk or simply using an iPad to sign in and give a brief description should be implemented. If this is implemented at some stores it needs to be done at 11530 Midlothian Tpke
North Chesterfield, VA 23235
United States.
XfinityJeff
Official Employee
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115 Messages
22 days ago
Hello @user_5bbvpt, and thank you for reaching out to us on the Xfinity Forums, I hope you are having a good day. I am sorry that your visit to the Xfinity store ended up taking so long, I know sometimes the stores can get busy. The suggestion that you have of a check in kiosk is a great one, and we can check and see if it can be implemented. In the future you can also make an appointment for the store by visiting the website for the store and selecting book appointment.
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