Visitor
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1 Message
Long-standing Xfinity mobile trade-in dispute request for executive review
I am requesting escalation to Executive Customer Relations regarding a long-standing Xfinity Mobile billing and trade-in dispute involving two iPhone 14 devices. This matter has been ongoing since approximately October 2025.
I have made repeated phone calls and multiple in-person store visits, and I have received conflicting explanations regarding the status of the two trade-in devices and the promotional credits. I am not requesting another first-level customer service review. I am requesting contact from an Executive Customer Relations representative with authority to review the complete account, billing, trade-in, and device history.
The dispute also involves the current disposition of the two surrendered iPhone 14 devices and the absence of consistent written documentation explaining their status.
I have a detailed chronology and supporting documentation available privately if requested.
XfinityAlfonso
Official Employee
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2.9K Messages
9 hours ago
Hello user_br541o thank you so much for reaching out here via our Xfinity Forums, so we can assist! We'd love to connect with you 1-1 so we can gather all the relevant details that you have and get things moving in the right direction.
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