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Xtatic321
Expressive Exchange
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32 Messages

Thursday, October 24th, 2024 2:05 AM

Looking for a new discounted internet plan

Hi. It would be nice if one of the helpful reps from the past can help contact me to renew my internet plan. Thank you.

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28 days ago

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EG

Expert

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107.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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1.3K Messages

1 month ago

 

Xtatic321 Good morning! Thank you for reaching out to our Community Forums Team. I would be delighted to help you find a new promotion for your internet services today. To begin, can you please send a Direct Message with your name and service address? 
 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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Xtatic321

Contributor

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32 Messages

Hi there! Yes, thank you I will shortly. 

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29 days ago

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Xtatic321

Contributor

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32 Messages

You do not show up on Xfinity list at all.

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29 days ago

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Xtatic321

Contributor

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32 Messages

No way to direct message you.....

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29 days ago

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XfinityKassie

Official Employee

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1.3K Messages

@Xtatic321 I have received your DM, and look forward to working with you today! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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Xtatic321

Contributor

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32 Messages

OK, Thank you very much.

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28 days ago

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