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cablepdx
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Conversationalist

Regular Visitor

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8 Messages

Thursday, February 20th, 2025 5:28 PM

Looking to renew service contract. Can a rep assist in finding me the best deal? Must keep Cablecard active

My yearly contract is about to expire and I'd like to see if there are good, affordable options for renewal.  Very importantly, my Cablecard must remain active for the new contract.  Can a rep assist me?

Thank you.

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1 day ago

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XfinityAldrik

Official Employee

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1.9K Messages

1 day ago

Thank you for reaching out to us @cablepdx! I completely understand wanting to find an adorable option before your promotion expires. If you ever want to check out the plans we have to offer, it is now easier than ever by signing in to your account here and then checking our awesome Plan Builder site!

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cablepdx

Regular Visitor

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8 Messages

Thank you for the response. However, this is the response I get:

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1 day ago

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XfinityAldrik

Official Employee

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1.9K Messages

I appreciate you for checking out our Plan Builder site @cablepdx! On October 24, 2024 we stopped providing new CableCARDs to new or existing customers. At this time, CableCARDs already on accounts are still compatible with our services. Our site may be running into this issue due to having a CableCARD. No worries, we’d love to look at our available options!

 

Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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