Looking to transfer Wifi service to roommate without transferring Xfinity Mobile account

I am moving out, and my roommate would like to keep all of the equipment and account to make things easier, but I have an Xfinity mobile account that I would like to keep. Is there any way to do this?

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XfinityPeterH

Official Employee

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2.9K Messages

5 days ago

user_c086m1 Hey there, to answer your question, Yes, it can be done, but it gets a bit complicated. If you remove your mobile service from your home service your mobile account will get a $25 service monthly line access fee. Are you trying to split them completely?

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user_c086m1

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If it will be $25 a month fee then I will probably just cancel my xfinity mobile line and I will transfer the whole account to my roommate

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5 days ago

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XfinityMartyR

Official Employee

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3.5K Messages

user_c086m1 Sounds good! We can open up a ticket to get the change of ownership started for you. Please send us a direct message.

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

How to: Direct messaging within the forum

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5 days ago

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user_c086m1

Looking to transfer Wifi service to roommate without transferring Xfinity Mobile account

XfinityPeterH

user_c086m1

XfinityMartyR

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