Lost a six year customer

My bill was $188 a month. It was high, but I understood that I was getting the higher-end package. One day, I noticed my bill went up to $238 a month. So I called customer service to see what the problem was. They said that I am off my promotion and that’s the price. I tried to adjust my bill to better fit my budget, but they could only offer me the lowest Internet service at 300 MB a second in a cut rate TV program for $179. After about three hours on the phone, my service being cut down to a quarter of its former glory, we were able to settle on $193 a month until I could get my affairs in order to quit Xfinity. They have no issues with me leaving whatsoever. They did not try to get me on a promotion. They offer a new customers $50 a month five year guaranteed 500 MB a second Internet. Had a five-year guaranteed cost, that’s not a promotion really at that point, that’s just the price. Why can’t a loyal customer of six years have that price? I really don’t understand and wish I could just keep my service and more importantly I wish I was respected after six years of loyal payment. The years of disrespect in being unappreciated have just been too much. I have a feeling there will probably be a rebrand of Xfinity because you stand outside an Xfinity store for about 30 minutes. You will see about six people turning in their boxes. They’re probably done too.